Terms and Conditions – WhistleClean Cleaners

Company Name: WhistleClean Cleaners

1. Definitions

  • “Company” refers to WhistleClean Cleaners

  • “Client” refers to the person or business receiving services.

  • “Services” refers to the cleaning work agreed upon.

2. Services Provided

  • The Company will provide cleaning services as outlined in the agreed quote or schedule.

  • Services may include general office cleaning, deep cleans, window cleaning, or other specialist services.

3. Access & Equipment

  • The Client must provide access to the premises at the agreed times.

  • Customer provides cleaning products and equipment

  • The Client is responsible for informing the Company of any access codes, alarm systems, or special requirements.

4. Pricing & Payment

  • Prices are agreed in writing prior to service.

  • All invoices are payable within 14 days of receipt unless otherwise stated.

  • Late payments may incur a late fee of £25 or interest at 2% per month.

5. Cancellations & Missed Appointments

  • The Client must give at least 24 hours’ notice for cancellations.

  • Same-day cancellations may be charged at 50% of the service fee.

  • If the cleaner cannot gain access, a full charge may still apply.

6. Liability

  • The Company is fully insured for public liability and employee liability.

  • We will not be held responsible for damage caused by faulty equipment or pre-existing conditions.

  • All claims for loss or damage must be reported within 24 hours of the cleaning.

7. Staff

  • The Client agrees not to hire, directly or indirectly, any Company staff during the contract or within 6 months of termination.

  • A recruitment fee of £500 applies if this condition is breached.

8. Health & Safety

  • The Company complies with all relevant health and safety regulations.

  • COSHH data sheets for chemicals are available on request.

9. Termination

  • Ongoing contracts may be terminated with 14 days’ written notice by either party.

  • Immediate termination may occur if there is a serious breach of these terms.

10. Complaints

  • Any issues must be reported within 24 hours and will be resolved as per our Complaints Handling Policy.

11. Force Majeure

  • The Company is not liable for delays or failures caused by events beyond its control, such as severe weather or illness.

12. Governing Law

  • These terms are governed by the laws of England and Wales.

By instructing WhistleClean Cleaners to proceed with our services, you confirm that you have read, understood, and agree to be bound by our Terms & Condition.